A new design that simplifies and streamlines medical billing for healthcare professionals.

Medyx’s native app had grown fast, one feature at a time, and its components had drifted away from native iOS/Android conventions.

Flat-rate billing, multi-procedure entry, training, favourites: each was developed somewhat in a silo, without accounting for the different families of physicians and their needs. The result was an experience that lacked consistency from one screen to the next, and a codebase that was hard for the team to evolve.

Diapason was brought in to bring order to this growth: understand how physicians and the billing team actually use the app, lay the foundations of a shared Design System, then rebuild the native app around it.

Bringing order took real structuring work. We redefined consistent components (fields, lists, cards, actions, buttons) designed to be reused throughout the app, whatever the context.

We focused on the most-used journeys, RAMQ code search, completing billing and managing favourites, which clearly illustrate this transformation. At the end of the process, we put the new screens to the test through user testing, gathering feedback and observing users in their own context and medical practice.