Positioning the brand as Canada's go-to destination for custom jewellery, prestige watches and luxury brands

Company
Château d'Ivoire
Categories
Strategy and UX, Websites and web apps
Expertise

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CMS
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Front-end
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Stratégie
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UI
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UX
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Web

Project
Overview

Founded in 1978, this family business now specializes in creating jewellery and selling luxury watches and jewellery brands.

Over the past several years, Château d’Ivoire has undertaken major renovations of its boutique to offer a superior customer experience. At the same time, a website redesign was launched to carry this in-store experience into the online world, specifically targeting shoppers who are researching and discovering a particular product.

Logo de la bijouterie Château d'Ivoire

Scope of work

Our first step was to fully understand the current website environment and its users, so we could build our approach on that foundation.

  • Strategy and UX

    • Analysis of the current website’s performance data
    • Persona identification workshops
    • Identification of strategic SEO keywords to target
    • Review of best practices and recommendations for the future website
  • Design

    • Building smooth, unified navigation (the same on desktop and mobile) to make it easier to explore collections and find specific products on every platform
    • Review of product, category and product detail pages
    • Integration of prestige partners’ requirements, such as Rolex
    • Creation of a home page that highlights featured products
    • Creation of a flexible blog tool
  • Website development

    • Creation of a headless CMS with Sanity for building custom blocks
    • Product synchronization and maintenance on the Shopify platform
    • Migration of existing products

Integrating the new brand image

On the branding side, the site needed to align with the new colour palette and refreshed image created by Les Évadés. To keep the website and the boutique consistent, we designed textures, icons, illustrations and signature patterns inspired by the physical space.

Système typographique (Font Gotham et GT Super Display) de la bijouterie Château d'Ivoire
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First- and second-level watch navigation + Product page for a ring from the Château d'Ivoire collection

Defining our target customers

We also needed to rethink the brand and product pages to make them more engaging, appealing to different customer segments and meeting their specific needs: collectors, soon-to-be-engaged couples, loyal customers, special life moments and, finally, investors.

Home page showcasing featured watches + a watch product page

Flexible approach: Many blocks were designed to be flexible, suiting both signature product pages and simpler pages, as well as promotions across the site.

Goals: Build a versatile toolbox for every use, so our client can create their own pages without help from the team.

Navigation + modale d'achat + panel du panier d'achat

CTA: guide des bagues

Improving the engagement experience

Buying an engagement ring is much more than a purchase; it’s an emotional and deeply meaningful experience, which makes choosing the perfect ring a real challenge, both sentimentally and practically.

We designed tools such as a jewellery guide and an engagement guide to make the choice easier and help users learn more. Detailed product pages also let them explore the available options before visiting the store, making the experience less stressful.

Vue du bloc fiançailles figurant sur l'Accueil qui met de l'avant les bagues en vedette
Page guide de fiançaille servant à donner des conseils à l'utilisateur sur l'achat d'une bague de fiançailles

Product tile section (engagement) on the home page + Engagement guide

Mobile view of a product page, home page, store image, Cartier watches category page

Collaborators

  • Designer UX/UI

    Robert
    Gorzedowski

    Je suis naturellement curieux et doté d’un sens aigu de l’observation, ce qui m’aide à repérer les petits détails qui...

  • Digital marketing strategist

    Karine
    Miron

    With 10 years of agency experience (Adviso, Brad and Pakour3) and self-employed since 2018, Karine has more than 16 years...

  • Co-founder of Altevo & Software Developer

    Christopher
    St-Pierre

    Passionate about entrepreneurship and technology, Christopher combines expertise in backend software development with a specialization in data analysis. After five...

  • Co-founder of Altevo & Software Developer

    Olivier
    Brassard

    Passionate about web development and technology, Olivier built his expertise working at several well-known web agencies and companies. A software...

  • Founder of Diapason, UX and Customer Experience Designer

    Julie
    Simard

    Passionate about the possibilities of collaborative design, Julie had long dreamed of launching the Collective. Her first intention was to...

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